Shipping policy

Shipping:

We strive to ship in-stock items and in-stock screen prints within 24-72 hours.  Pre-ordered screen prints typically ship within 5 business days.  Kindly allow 7-10 business days for your personalized order to ship, this includes wholesale tees.  (During holiday and peak times this may be extended; however, we will strive to achieve a timely shipment.)  If your order contains non-personalized items, please note your entire order will ship upon completion of the personalization.  You will receive an email shipment confirmation with tracking information once your item has shipped. 

At times, we will offer PRE-ORDERED items which are not yet in stock.  Please pay close attention to the listing for details.  Pre-ordered items can take between 2-6 weeks to arrive.  If your order includes a pre-ordered items, please note, all items will ship together.  To avoid this delay, you may consider placing a separate order for all your pre-ordered items.  Pre-ordered items can not be refunded unless damaged during shipping.   Due to the import nature, delays in shipping and delays in import may occur.  This is not an acceptable reason for a refund.  Your purchase of pre-ordered, imported items, constitutes your agreement to any delays.  

We offer Route Shipping insurance on each package; however, the customer may decline protection at checkout.  Route is an independent shipping insurer and determines all pricing and applicability of it's services.  We can not alter or modify their pricing or conditions.  Customer assumes all responsibility for damages during shipping on shipments where Route protection was declined.

Returns:

We make personalized gift-giving easy, fast and letter-perfect -- we guarantee it!
We select only the highest quality gifts, which are then customized just for you! We inspect every item again for quality and accuracy before it ships to you or someone special.
We guarantee our personalized products to be free of manufacturing errors or
product defects. If there is a quality issue with your order, you may return it in new condition and in its original packaging for a prompt exchange for the same item, or immediate full refund.

Understandably, personalized items cannot be accepted for return, unless there is a manufacturing error or product defect.  Please carefully review your font and color selections, as we can not be held responsible if you are unsatisfied as a result of your selection.  All refunds and exchanges must be made within 7 days of receipt.